Support and Implementation

What will a Maestro SIS Implementation look like?

With a dedicated project manager, our implementation team delivers a consultant-based approach to building out a customized solution for our clients. We work closely with our partner institutions to create the perfect product fit to satisfy immediate requirements and proactively plan for future growth.

Implementation Steps

Customer Support

At BocaVox we believe customer support is at the heart of a strong client relationship. It is our goal to keep our users informed on how to get the most out of Maestro.

  • Dedicated Account Management Team
  • Comprehensive System Admin Training & Support throughout Implementation
  • Access to ZenDesk trouble ticketing system
  • Live phone support during business hours and after hours & weekends for levels 1 & 2 severity issues
  • Group webinars on new features, updates, and FAQs
  • Full access to help videos and user guide
  • Detailed Release Notes of ongoing updates

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Success Stories

“The Maestro SIS team has not only been responsive and gracious with their time & energy but major contributors in helping us think most clearly through potential issues and problems, and of course, proactive solutions. They have ceased to be vendors and have truly become strategic partners and peers.”

ACADEMICA VIRTUAL SCHOOLS

“The entire BocaVox staff has been responsive to every request and willing to handle requests on short notice to get us out of jams (that they didn't cause).”

QUAKER DIGITAL ACADEMY

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Contact Form

954-453-9705

[email protected]

2900 Glades Circle Suite 500
Weston, FL 33327